Refund policy

Return & Refund Policy

At MS Jewellery, we take great pride in the quality and craftsmanship of every piece we create. Your satisfaction is important to us, and we have designed our return and refund policy to be fair, transparent, and reassuring.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The request is made within 7 days of receiving the item.

  • The jewelry is unused, unworn, and in its original condition.

  • The item is returned in its original packaging, including boxes, certificates (if any), and tags.

  • Proof of purchase (invoice or order confirmation) is provided.

Items that show signs of wear, damage, alteration, or misuse are not eligible for return.

2. Non-Returnable & Non-Refundable Items

For hygiene, personalization, and craftsmanship reasons, the following items cannot be returned or refunded:

  • Customized or personalized jewelry (including name necklaces or made-to-order pieces).

  • Items purchased during special promotions, clearance sales, or marked as final sale.

  • Earrings (if applicable), unless received damaged or incorrect.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos and order details.

Once verified, we will offer one of the following:

  • Replacement of the item (subject to availability)

  • Store credit

  • Refund (in rare cases, after inspection)

4. Refund Process

  • Approved refunds are processed after the returned item is received and inspected.

  • Refunds are issued to the original payment method.

  • Processing time may take 7–14 business days, depending on your bank or payment provider.

  • Shipping fees are non-refundable, unless the return is due to our error.

5. Exchange Policy

  • Exchanges are allowed once per order, subject to stock availability.

  • Any price difference will be charged or credited accordingly.

  • Customers are responsible for shipping costs related to exchanges, unless the issue is due to a defect or incorrect item.

6. Return Shipping

  • Customers are responsible for return shipping costs.

  • We recommend using a trackable and insured shipping service, as MS Jewellery is not responsible for lost or damaged return shipments.

7. How to Request a Return

To initiate a return or exchange, please contact our Customer Services team with:

  • Order number

  • Reason for return

  • Clear photos (if applicable)

📩 Contact us via the Contact page or official customer service channels.

8. Important Notes

  • Silver is a precious metal, and natural oxidation or color changes over time are not considered defects.

  • Product images are for illustration purposes; minor variations may occur due to lighting or handcrafted details.

We are committed to providing a refined shopping experience and are always here to assist you with care and transparency.

MS Jewellery – Crafted with Integrity. Worn with Confidence.