Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
How do I place an order?
- Select the items you’d like to purchase and click "Add to Cart."
- When you’re ready to checkout, click "Checkout" and fill in your details.
- Fill the required information then choose your payment method: Visa or Cash on Delivery.
- Finalize your purchase by clicking "Complete Order."
- You’ll receive an order number through mail keep it handy for tracking or or processing a refund or exchange. .
For more help, contact our support team via Facebook or Instagram. We’re available daily from 9 AM to 1 AM and happy to assist you
How much does delivery cost and how long does it take to be delivered?
- Shipping all over Egypt within 2-3 business days
- If all three delivery attempts fail due to recipient unavailability or incorrect delivery information, the order will be automatically canceled and customers may place a new order if the previous one is canceled.
Shipping Fees:
- 📍 Cairo & Giza — 70 LE
- 📍 Delta & Canal Cities — 80 LE
- 📍 Upper Egypt — 90 LE
- 📍 Remote Areas — 110 LE
What if I received an order that I want to exchange or return?
We give you 14 days to fall in love with your items! If you’re not completely satisfied, you can request a refund or exchange within 14 days of receiving your order. Simply ensure the item is in its original condition, with its packaging and proof of purchase. Plus, we offer free in-store exchanges to make the process even easier! For refunds or exchanges, just reach out to us on Facebook or Instagram, Please note that a standard processing fee may apply for refunds or online exchange.
How can I contact customer support if I have any further questions?
You can reach out to us anytime through our Facebook or Instagram pages for assistance with your inquiries. We're here to help!